Your informed consent to telehealth services, prescribing, and patient care — in plain language, backed by full legal detail.
Effective: 13 March 2026 · Version 1.0This Agreement is required by AHPRA and Australian law. It explains the nature of telehealth consultations, your rights, and what you are consenting to when you use Enhanced Wellbeing's services. Please read it carefully. You will be asked to confirm your acceptance before your first consultation. If you have any questions, contact us before proceeding.
This Telehealth and Patient Agreement ("Agreement") is made between you (the patient) and Enhanced Wellbeing Pty Ltd (ABN: [INSERT ABN]) ("Enhanced Wellbeing", "we", "us"). It sets out your informed consent to receive telehealth medical services, the nature and limitations of those services, your rights, and the obligations of both parties.
This Agreement is required by, and has been prepared in accordance with:
This Agreement should be read together with our Privacy Policy and Terms of Service, which form part of our complete patient documentation.
Telehealth is the delivery of health services using technology — specifically, real-time video or telephone consultations — where the practitioner and patient are not in the same physical location.
Telehealth has been formally recognised as a legitimate and valuable mode of healthcare delivery in Australia. The Medical Board of Australia's guidelines confirm that:
All consultations at Enhanced Wellbeing are real-time. We never make clinical decisions — including prescribing — based solely on questionnaire responses or online forms without a live consultation. Our online assessment form is a pre-screening tool to determine eligibility for a consultation only.
By proceeding with a consultation at Enhanced Wellbeing, you are giving your informed consent to the following:
You understand and consent to receiving clinical services via real-time video or telephone technology, and acknowledge that this format differs from an in-person consultation (see Section 4).
You consent to your treating practitioner conducting a clinical assessment of your health based on:
You consent to the specific treatment, prescription, or management plan proposed by your practitioner during your consultation. Your practitioner will explain:
You have the right to ask questions before consenting and to decline any proposed treatment without penalty. Your practitioner will document your consent in your clinical record.
Your consent to treatment is voluntary. You may withdraw consent at any time (see Section 17). Consent to one treatment does not imply consent to future treatments — your consent will be sought afresh for any new or materially changed treatment proposal.
You consent to the collection, use, and disclosure of your personal and health information as described in our Privacy Policy.
Before consenting to telehealth services, you must understand and acknowledge the following limitations:
Our practitioners cannot conduct a physical examination during a telehealth consultation. This means they cannot:
Our assessment is based on what you tell us, what is observable via video, and the information you provide. If a physical examination is necessary for safe clinical management of your condition, your practitioner will tell you and may decline to prescribe or recommend you attend for in-person assessment.
The accuracy of any clinical assessment and prescription issued via telehealth depends entirely on the accuracy, completeness, and honesty of the information you provide. You are responsible for disclosing all relevant medical history, current medications, supplements, allergies, and symptoms. Failure to do so may result in harm.
We cannot perform blood tests, urine tests, imaging, or other diagnostic investigations during a telehealth consultation. Where your practitioner requires investigations, they will arrange referrals for you to attend a pathology or imaging service in person. Some treatment programs require baseline and ongoing pathology monitoring as a condition of prescription (see Section 15).
Telehealth is not appropriate for all medical conditions. Conditions that typically require in-person assessment include, but are not limited to:
If your practitioner determines that your condition is not suitable for telehealth management, they will advise you and may recommend in-person care.
Telehealth consultations are delivered over the internet. You acknowledge:
You acknowledge that the limitations of telehealth assessment may mean a higher degree of clinical uncertainty exists compared to an in-person consultation. Your practitioner will exercise professional judgment about whether the level of certainty achievable via telehealth is sufficient to safely proceed with any treatment or prescription.
All practitioners providing consultations through Enhanced Wellbeing are bound by the following obligations under Australian law and professional standards:
Completing our assessment form and attending a consultation does not guarantee that a prescription will be issued. Prescriptions are issued solely at the clinical discretion of your treating practitioner, and only where clinically appropriate following a real-time consultation. You have the right to a frank explanation of why a prescription was or was not issued.
Where clinically appropriate, our practitioners may prescribe Schedule 4 (prescription-only) medicines under the Poisons Standard (SUSMP) and applicable state and territory legislation. All prescriptions are issued as valid electronic prescriptions in accordance with Australian e-prescribing standards.
Enhanced Wellbeing does not routinely prescribe Schedule 8 (controlled drug) medicines. Where a Schedule 8 medicine may be clinically indicated, specific state and territory permit requirements apply. Your practitioner will advise you if this applies to your care.
Electronic prescriptions are issued via an approved Australian e-prescribing system. You may take your prescription to any registered Australian pharmacy for dispensing. For medicines available only through compounding pharmacies, we will provide a referral to an appropriate registered compounding pharmacy. Dispensing fees are charged by the pharmacy directly and are not part of our consultation fee.
Where a prescribed medicine is listed on the Pharmaceutical Benefits Scheme (PBS) and you meet the applicable clinical criteria, you may be eligible for a PBS-subsidised prescription. Your practitioner will advise you of your PBS eligibility. PBS criteria and availability may vary by indication and state.
For each prescription issued, your practitioner will provide or direct you to information including:
A medicine is prescribed "off-label" when it is prescribed for an indication (use), patient population, dosage, or route of administration that is not included in its approved TGA registration. Off-label prescribing is a legal and common medical practice in Australia, undertaken at the practitioner's clinical discretion and the patient's informed consent.
Some medicines we may prescribe for certain indications are not formally approved by the TGA for that specific indication. For example, some medicines used in weight management, hormonal health, or sexual wellness may be TGA-approved for one indication but prescribed off-label for another based on available clinical evidence.
Before prescribing any medicine off-label, your practitioner will:
You have the right to decline an off-label prescription and to ask about alternatives.
Some peptides and medicines are not registered on the Australian Register of Therapeutic Goods (ARTG) for any indication. Prescribing of unapproved medicines is heavily regulated by the TGA and may only occur through specific access pathways, including:
Where we prescribe through these pathways, we will explain the specific pathway, obtain your specific informed consent, and document all required information in your clinical record. We comply fully with TGA requirements for each such prescription.
We do not prescribe any medicine that is not authorised for prescription in Australia under applicable law.
Compounded medicines are medicines prepared by a registered pharmacist specifically for an individual patient, where no commercially manufactured product is available or suitable. Compounding is regulated by the TGA and state and territory pharmacy legislation.
Our practitioners may prescribe compounded medicines where:
Important regulatory update: Effective 1 October 2024, the TGA removed compounded glucagon-like peptide-1 receptor agonists (GLP-1 RAs) — including compounded semaglutide and tirzepatide — from the compounding exemption. This means compounded GLP-1 RA products for weight loss are no longer legally available in Australia through compounding pharmacies. We strictly comply with this requirement and do not prescribe compounded GLP-1 RA products.
Compounded medicines are not subject to the same pre-market safety, efficacy, and quality testing as commercially manufactured medicines. We only refer prescriptions to compounding pharmacies that are registered with relevant state pharmacy authorities and comply with applicable standards. You will be informed if a medicine is compounded rather than commercially manufactured.
The collection, use, storage, and disclosure of your health information is governed by our Privacy Policy, which you should read in full. Key points relevant to this Agreement include:
The Medical Board of Australia’s telehealth guidelines strongly recommend that telehealth practitioners communicate relevant consultation summaries, prescriptions, and treatment plans to a patient’s usual treating GP. This is considered best practice for continuity and safety of care.
With your consent, we will provide a written summary of your consultation — including any prescriptions issued and your treatment plan — to your nominated treating GP or other relevant practitioners following each consultation. This communication will contain only clinically relevant information.
You may:
We may also communicate with specialist practitioners or other health providers involved in your care, with your consent.
Consultations at Enhanced Wellbeing are not routinely recorded. A consultation may only be recorded where:
You have the right to decline to have your consultation recorded. Declining to consent to recording will not affect your access to our services or the quality of your care.
You must not record your consultation without the express consent of your practitioner. Unauthorised recording of a consultation may constitute a breach of applicable recording laws in your state or territory.
Enhanced Wellbeing is not an emergency service. If you or someone else is in immediate danger, experiencing a medical emergency, or having thoughts of self-harm or suicide, call Triple Zero (000) immediately. Do not wait for a telehealth consultation.
Seek immediate emergency help by calling 000 if you experience:
If you are experiencing a mental health crisis:
If during a consultation your practitioner determines you are in immediate danger or require urgent medical attention, they are professionally and legally required to direct you to emergency services and may, in extreme circumstances, contact emergency services on your behalf if you are unable to do so and they believe there is immediate risk to life. You consent to this occurring where clinically necessary.
Our practitioners are subject to mandatory reporting obligations under Australian law. These obligations may require disclosure of otherwise confidential information without your consent in certain circumstances.
In all Australian states and territories, registered health practitioners are required by law to report to the relevant child protection authority if they have reasonable grounds to suspect that a child (a person under 18) is at risk of, or is experiencing, abuse or neglect. This obligation overrides patient confidentiality and applies regardless of your wishes.
The types of abuse required to be reported vary by state, but generally include physical abuse, sexual abuse, emotional or psychological abuse, neglect, and in some states, exposure to family violence.
In certain circumstances, registered health practitioners are required to make notifications to AHPRA about the conduct, performance, or health of other practitioners, or about the health of a patient where there is a significant risk to the public. These obligations arise under the Health Practitioner Regulation National Law.
Our practitioners may also be required to disclose information:
| State/Territory | Child Protection Authority | Contact |
|---|---|---|
| NSW | Department of Communities and Justice — Child Protection Helpline | 132 111 |
| VIC | Department of Families, Fairness and Housing — Child Protection | 13 12 78 |
| QLD | Department of Children, Youth Justice and Multicultural Affairs | 1800 811 810 |
| SA | Department for Child Protection | 13 14 78 |
| WA | Department of Communities — Child Protection and Family Support | 1800 273 889 |
| TAS | Department for Education, Children and Young People | 1800 000 123 |
| ACT | Child and Youth Protection Services | 1300 556 728 |
| NT | Territory Families, Housing and Communities | 1800 700 250 |
A safe and effective telehealth consultation depends on your active participation and honesty. As a patient of Enhanced Wellbeing, you agree to:
Providing false or misleading health information to obtain a prescription is a serious matter that may constitute fraud. It also poses direct risk of harm to your health. We reserve the right to terminate our clinical relationship with any patient who we reasonably believe has provided false health information.
Many of our treatment programs — particularly those involving prescription medicines — require ongoing clinical monitoring to ensure your safety and the effectiveness of treatment. This may include:
Your treating practitioner will advise you of the specific monitoring requirements for your treatment. You agree to attend required monitoring consultations and pathology as directed, as a condition of ongoing prescription. Failure to attend required monitoring may result in our practitioners declining to issue further prescriptions for safety reasons.
If you experience any concerning symptoms, side effects, or adverse reactions to a prescribed medicine, you should:
Enhanced Wellbeing does not provide 24/7 emergency or after-hours clinical support. For concerns outside business hours, please:
The practice of medicine and the dispensing of prescription medicines are regulated at both Commonwealth and state/territory levels in Australia. Certain requirements vary by jurisdiction.
All prescriptions issued by our practitioners are issued as electronic prescriptions in accordance with the national e-prescribing framework. This is required for all prescriptions in Australia.
Schedule 4 (prescription-only) medicines may be prescribed via telehealth in all Australian states and territories, subject to state-specific requirements. Our practitioners comply with all applicable requirements in each jurisdiction, including any state-specific restrictions on particular medicines.
Several states and territories operate real-time prescription monitoring systems to prevent medicine misuse. Our practitioners may access and/or contribute to these systems as required by law in your state:
| State/Territory | Monitoring System |
|---|---|
| NSW | SafeScript NSW (real-time prescription monitoring) |
| VIC | SafeScript Victoria (mandatory for high-risk medicines) |
| QLD | QScript (real-time prescription monitoring) |
| SA | Prescription Shopping Information Service / SafeScript SA |
| WA | WAScript (real-time prescription monitoring) |
| TAS | Prescription monitoring in development |
| ACT | ACT Prescription Monitoring |
| NT | Northern Territory prescription monitoring |
By consenting to this Agreement, you consent to our practitioners accessing applicable prescription monitoring systems as required by law.
In addition to your rights under the Commonwealth Privacy Act 1988:
You may withdraw your consent to any aspect of our services at any time. This is your right under Australian law.
Withdrawing consent will not affect the lawfulness of any treatment or data processing that occurred before withdrawal. Withdrawing consent to required monitoring may affect our practitioners’ ability to continue prescribing certain medicines.
If you are dissatisfied with the clinical care provided by one of our practitioners, or have concerns about your treatment, you have several avenues for complaint.
We encourage you to raise your concern with us in the first instance. Contact our Patient Services team (see Section 19). We take all clinical complaints seriously and will investigate and respond within 30 days.
You may make a complaint about a registered health practitioner directly to AHPRA at ahpra.gov.au or by calling 1300 419 495.
You may also lodge a complaint with your state or territory Health Complaints Commissioner:
For all clinical enquiries, consent questions, and patient care matters:
Enhanced Wellbeing Pty Ltd
ABN: [INSERT ABN]
Patient Care: care@enhancedwellbeing.com.au
Clinical Complaints: complaints@enhancedwellbeing.com.au
Privacy Officer: privacy@enhancedwellbeing.com.au
Phone: [INSERT PHONE NUMBER]
Postal Address: [INSERT POSTAL ADDRESS], Australia
After-hours medical advice: Healthdirect 1800 022 222 | Emergency: 000